Technical Support Agreement

Effective Date: 2026-08-12

This Technical Support Agreement ("Agreement") describes how Aefo ("we", "our", or "us") provides technical support for the Aefo mobile application and related services. By contacting support or using Aefo, you acknowledge this Agreement together with our Terms of Service and Privacy Policy.

1. Scope of Support

We provide reasonable technical assistance for issues related to:

• App installation, launch, login, and basic account access.
• Core features available in the current App Store build, including Archive browsing, Studio photo selection and print development, History, Atelier profile settings, and Coin Store purchases.
• Permission prompts for Photo Library, Camera, Microphone, or tracking where those permissions are requested by the app.
• On-device print processing failures, save-to-Photos issues, and share/export problems within the app.
• Local Coins balance display, welcome gift eligibility, and purchase result feedback shown in the app.

2. What Support Does Not Cover

• Issues caused by unsupported iOS versions, jailbroken devices, or modified system environments.
• Problems arising from third-party hardware, network carriers, VPN tools, or device storage shortages.
• Feature requests that are not part of the current App Store offering.
• Content you create or select (photos, nicknames, avatars) that violates law or our Terms of Service.
• Apple App Store billing disputes, refunds, chargebacks, and payment method problems, which are handled by Apple under Apple's policies.
• Loss of local data after uninstall, device reset, Delete Account, or device transfer when no recoverable backup exists.

3. How to Request Support

Please contact us by email and include enough detail for us to investigate:

• Email: kolsenaleiyah8449@outlook.com
• App name and version (for example, Aefo 1.0.0).
• Device model and iOS version.
• A clear description of the issue, steps to reproduce, and screenshots or screen recordings when possible.
• Approximate time of the issue and whether it relates to login, Studio develop, History, purchase, or permissions.

We may ask for additional information to verify your request. We will not ask for your Apple ID password or payment card details.

4. Response and Resolution

• We aim to acknowledge support requests within a reasonable business timeframe.
• Response times may vary based on issue complexity, volume of requests, and regional holidays.
• We may resolve issues by providing guidance, workaround steps, configuration advice, or recommending an app update.
• Some issues may require an Apple-side fix, device restart, permission re-grant, or reinstall.
• We do not guarantee that every issue can be fixed, or that support will be available continuously without interruption.

5. Purchases and Virtual Currency

• In-app purchases for Coins are processed by Apple through the App Store.
• If a purchase succeeds in Apple but Coins are not reflected in the app, contact us with the approximate purchase time and product name so we can help investigate on-device status.
• Refunds, cancellations, and billing disputes must be requested through Apple. We cannot independently reverse App Store charges.
• Coins are consumable virtual items for in-app use (such as developing prints). They have no cash value outside the app and are generally non-transferable except where required by law.

6. Data, Privacy, and Account Actions

• Support handling may require limited review of technical logs or account identifiers you provide.
• Privacy practices are described in our Privacy Policy: https://aefo.pages.dev/privacy.
• Leave and Delete Account actions are available in the app. Delete Account clears local Studio-related data on the device as described in the Privacy Policy and Terms of Service.
• Do not send sensitive personal information that is not needed to resolve your issue.

7. User Responsibilities

• Keep the app updated to the latest available version from the App Store.
• Use a compatible iPhone and supported iOS version.
• Grant only the permissions required for the features you use, and manage permissions in iOS Settings when needed.
• Provide accurate information when requesting support and cooperate with reasonable troubleshooting steps.
• Back up important photos and content outside the app when appropriate.

8. Changes to This Agreement

We may update this Technical Support Agreement from time to time. Material updates may be posted at this page or communicated through reasonable channels. Continued use of Aefo or continued contact with support after an update means you acknowledge the revised Agreement.

9. Related Documents

• Terms of Service: https://aefo.pages.dev/agreement
• Privacy Policy: https://aefo.pages.dev/privacy
• Technical Support: https://aefo.pages.dev/support

10. Contact

• Email: kolsenaleiyah8449@outlook.com
• App: Aefo